Congratulations to Veronica Kourtellaris and the team at the Hillingdon Hospital mortuary department
The team who run the Hillingdon Hospital mortuary with care, dedication and empathy have been awarded a gold ward accreditation.
Mortuary Services Manager, Veronica Kourtellaris, Anatomical Pathology Technologist, Joanna Balchin and Shanta Madhaparia, Mortuary Support, were presented with their richly deserved recognition by CEO Patricia Wright and Director of Nursing, Melanie van Limborgh.
Melanie told the delighted team: “This is the first gold in our Trust and a real breakthrough, a proper milestone.”
Congratulating them on their success, Patricia said she was sure they would be in demand, with other teams across the Trust tapping their knowledge in order to progress from silver to gold accreditation.
She said: “I’m absolutely delighted to present the Mortuary Team with their gold ward accreditation, which they have done so much to earn.
“They have consistently demonstrated extremely high standards and embedded a safety culture that ensures a robust, reliable and effective service, enhanced by great empathy.
“Throughout the Covid-19 pandemic they have coped with extreme pressures and numerous challenges in what I know can be an emotive and stressful part of our Trust’s work.
“I want to thank them most warmly for all their hard work and dedication and congratulate them on delivering to the highest of standards a service which reflects all of our Trust’s CARES Values.”
Ward accreditation is a useful way to identify what works well and what could be improved, plus a way to support the sharing of good practice across our Trust. It is applied by a team of assessors, using a standardised ward accreditation tool, developed by the Trust, and awards white, bronze, silver and gold standards.
Picture: Gold ward accreditation recipients (l-r) Veronical Kourtellaris, Shanta Madhaparia and Joanna Balchin.